Veelead Solutions - Microsoft Consulting Partner

  Microsoft Dynamics 365 Customer Service is a module for customer service automation that provides a wide range of features for the business. Here are the top 5 features Voice of the Customer Receiving feedback from customers is a valuable asset when running a business. Dynamics 365 Customer Service offers a “Voice of the Customer” feature which allows you to gather important feedback directly into your Dynamics 365 instance. Survey templates are created with a simple drag and drop designer that is very user–friendly. Also, you can configure Dynamics 365 to automatically send your customer a link to the survey to measure their satisfaction level with the service experience. Automatic Case Creation If you have a specific mailbox for support, you can set up automatic case routing in Dynamics 365. So that any email sent to this mailbox will be created as a case record and assigned to the relevant queue. One of the many updates in Release Wave 1 for Dynamics 365 Customer Service is au...

  Microsoft SharePoint Internal Portal A custom SharePoint intranet portal development enables enterprise-wide collaboration and supports internal business processes. The main goal is to keep a balance between SharePoint features that enable working activities and those that substitute social life. Wide varieties of tools are provided to make work life easier and save time. SharePoint features are modified to fit different organizational contexts as its main focus is on business goals of customers. A huge range of challenges are addressed where you can develop, customize, test and support on-premises, cloud and hybrid SharePoint intranets and extranets. Microsoft SharePoint HR Portal Microsoft SharePoint HR portal helps in simplifying recruiting and onboarding, managing and evaluating employees etc. This portal displays as a centralized storage for all documents related to HR. It also includes game features such as badges, leaderboards etc., to encourage the employees. Microsoft Sh...